Postage and Handling

Spence & Lyda uses Australia Post for all deliveries within Australia. Orders are sent via registered parcel post and generally take between 5 to 10 days from date of order, depending on the destination.

Bulky Items

The above rates apply to all orders under 5kg which fit within the Australia Post guidelines.

Items over this weight will be marked as a 'bulky item' and will be charged according to the size & weight.

Upon receiving your order an S&L representative will contact you, to inform you of any additional costs. Your order will not be processed until we have confirmed a total cost price for you.

Gift Vouchers:

Shipping charges do not apply to gift vouchers.

Express Post

Customers have the option of upgrading to Express Post at an additional cost. If you require faster delivery or would like postal insurance, please make a note in the ’Add Comments About Your Order’ box during the checkout process. One of the S&L team members will then contact you to discuss options and additional costs.

Delivery

Deliveries are generally made Monday to Friday (Public Holidays excepted). If there is no one home to receive the parcel, Australia Post will leave a note. The parcel can then be picked up at the local Post Office during normal opening hours. Please allow approx 10 working days for delivery.

International Orders

If your order is to be shipped to an overseas destination, please email us for a quote.

Delivery Delays

Spence & Lyda will make every effort to dispatch each order as soon as payment is confirmed. The most common causes of delivery delays are:

·     Waiting on payments to clear (particularly cheque payments);

·     Fixing errors in the order process, including incorrect delivery addresses;

·     Delays caused by the postal service.

If goods have not arrived within a reasonable timeframe, please e-mail us or call on 02 9212 6747.

Permission to Return Goods and to Receive Credit

Spence & Lyda's main concern is customer satisfaction. If you are unhappy with an item please contact us with 48 hours of receipt of the item and a Spence and Lyda representative will inform you of the return procedures.

For health reasons Spence and Lyda cannot accept returns on towel s or bedding unless the product is faulty. Similarly returns will not be accepted for goods harmed during use or incorrect care.

A credit note will be issued immediately totalling the value of the product only.

We take great care in the dispatch of our online goods but occasionally accidents do happen. Once again contact us within 48 hours and one of our representatives will arrange replacement. Should the item be out of stock; a credit note will be issued including postage.

If you would like to speak to one of our representatives please contact our showroom on 02 9212 6747 during business hours or e-mail us.